pososto.com

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…….amongst other things - excellent customer service.

Recent experiences have proved this for me beyond a shadow of a doubt.

There is an Indian gentleman, currently living in the USA who is responsible for designing this blog template. You will find a link to his site in the footer of the page.

The template is free to download and use. It works perfectly and does exactly what I want it to do.

Now, whilst I was setting this little site up I ran into a problem caused by my own lack of understanding so I posted a comment on this gentleman’s blog to see if any of his readers might have an idea of how I could fix the problem I had caused for myself.

Within 10 minutes I had an email from the designer himself giving me very simple, concise instructions and I was up and running in no time.

This for me is excellent customer service given to someone who hasn’t even entered into a financial transaction with this gentleman.

It was an outstanding experience and he now has a loyal fan.

Compare this to another experience with an organisation to whom I have been paying an obscene amount of money for many months.

I had cause to cancel a credit card and am awaiting delivery of a replacement. Unfortunately the timing of this coincided with the date when their monthly payment was due. I emailed them to explain the situation only to be told that the service is either prepaid by midnight tonight or it will be cut off until the account is in good order.

They have been unable to offer me any alternative payment methods. They will not accept Paypal nor will they accept my Bank debit card as it will not process through the Visa network. How customer friendly is that?

Two very different experiences. Two very different outcomes. Guess which business I shall be using again and recommending…and guess which one I most certainly won’t?

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